Return & Exchange Policy
Our Promise
At Monture, we want every purchase to feel right. If it doesn't — we will make it right. We offer exchanges on all orders, subject to the conditions below.
Exchange Window
All exchange requests must be raised within 10 days of the date of delivery. The exchange window closes automatically after 10 days from delivery confirmation. No exceptions will be made after this window.
What Can Be Exchanged
| Scenario | Policy |
| Wrong size | Exchange for correct size — subject to availability |
| Different product | Exchange for any other Monture product — subject to availability |
| Damaged / defective article | Exchange only. No monetary refund issued for damaged articles. |
| Bundle or twinning order | If any article from a bundle or twinning order is exchanged, the promotional discount is forfeited. The discount amount is deducted before the exchange is processed. |
Exchange Fee
A flat fee of ₹250 is charged on every exchange request. This covers both return shipping and processing. No additional shipping charges apply.
Value Difference on Exchange
| Exchange Scenario | How It Works |
| Same value exchange | Exchange processed. ₹250 fee deducted. |
| Higher value exchange | Customer pays the difference in value + ₹250 exchange fee. |
| Lower value exchange | Balance difference is refunded to the original payment method after deducting ₹250 exchange fee. This is the only scenario where a monetary refund is issued by Monture. |
* Example: Original purchase ₹7,450. Exchange product ₹5,450. Difference = ₹2,000. Refund issued = ₹2,000 minus ₹250
fee = ₹1,750.
Partial COD Orders
For orders placed via Partial COD, the advance amount paid upfront is held safely with Monture and fully adjusted against the exchange order. The customer does not lose the advance payment under any circumstances.
Eligibility Conditions
Articles must be unused, unwashed, and undamaged with all original tags attached and in original packaging. Monture reserves the right to reject an exchange request if the article does not meet these conditions.
How to Raise an Exchange Request
Visit the Exchange page on our website and enter your Order ID along with the email address or mobile number used at the time of purchase. Our team will confirm the request and arrange a pickup at your convenience.
What We Do Not Offer
Monture does not offer monetary refunds except in the case of a lower value exchange as described above. No cancellations are accepted once an order has been picked up by our delivery partner.
