Refund policy

Effective Date:

1. Order Processing

  • Orders are processed within 1–3 working days unless otherwise stated.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timelines

Domestic (India)

  • Standard Delivery: 3–7 working days
  • Pre-orders: Dispatch timelines will be clearly mentioned on the product page

International

  • Delivery timelines vary by destination (7–14 working days).
  • Customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.

3. Shipping Charges

  • Shipping charges (if any) will be calculated at checkout.
  • Free shipping promotions, if applicable, will be clearly communicated.

4. Delays

MONTURE is not liable for delays caused by:

  • Courier disruptions
  • Weather conditions
  • Government restrictions
  • Incorrect shipping information provided by the customer

5. Failed Delivery

If delivery fails due to incorrect address or unavailability:

  • Re-shipping charges may apply.
  • Orders unclaimed after repeated attempts may be cancelled.